Dennis Monroe is quoted in the January 9 article “4 Post-Pandemic Lessons from the Great Recession” on QSR magazine’s website. The article considers the ways in which the pandemic is likely to reshape the restaurant industry in even more profound ways than the Great Recession did. Dennis’s comments focus on the impact of the pandemic on consumer preferences, the increased levels of cooperation among key restaurant stakeholders, and the changing relationship between restaurant management and employees.
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